At Luna Gems, we are committed to delivering your orders promptly and efficiently. Please review our updated shipping and delivery policy below.

1. Processing Time

• Orders are processed within 1-3 business days after payment confirmation.
• Once shipped, you will receive a tracking number via email to monitor your order's progress.

2. Estimated Delivery Time

We partner with suppliers who utilize local warehouses and expedited shipping methods to ensure faster delivery times. Estimated shipping durations are as follows:

• United States & Canada: 2-7 business days
• Europe: 2-7 business days
• Australia & New Zealand: 3-8 business days
• Asia: 3-10 business days
• Latin America: 5-12 business days

Please note: These timeframes are estimates. Actual delivery times may vary due to factors such as customs processing, local postal services, and unforeseen delays.

3. Shipping Costs

• We offer free standard shipping on all orders.
• Expedited shipping options are available at an additional cost, which will be calculated at checkout based on your location and selected service.

4. Tracking Your Order

• Once your order is shipped, a tracking link will be sent to your email.
• Please allow up to 24 hours for the tracking information to update.

5. Delays & Lost Packages

• If your order has not arrived within the estimated delivery time, please contact our customer support team at [your email]. We will investigate the delay and provide assistance.
• In the rare event of a lost package, we will either resend the item or issue a full refund, depending on your preference.

For any further questions or concerns regarding shipping, please reach out to our customer support team. We are here to assist you!

Return & Refund Policy

At Luna Gems, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return or refund within 30 days of receiving your order if:

The item arrived damaged or defective.

The product received is incorrect (wrong color, model, or item).

The item is unused, unwashed, and in its original packaging.

📌 Final sale items and personalized products are not eligible for return.

2. How to Request a Return

To initiate a return, please contact our support team at support@lunagems.shop with:

Your full name and order number

Photos or videos showing the issue

A brief description of the problem

Our team will review your request and respond within 48 hours with further instructions.

3. Refund Process

If your return is approved, we will issue a refund to your original payment method within 5 to 10 business days.

If a return is not required, we may offer a partial refund or store credit as an alternative.

4. Return Shipping

Return shipping costs are not covered.

In some cases, you may keep the item and still receive a partial refund or discount on a future purchase.

For any further questions, feel free to reach out to our customer support team. We’re here to help!

What material are the earrings made of?
Our teardrop earrings are crafted from high-quality stainless steel with 18k gold and 925 sterling silver plating, ensuring durability and a luxurious finish.

Are these earrings hypoallergenic?
Yes! Our earrings are nickel-free and lead-free, making them safe for sensitive ears.

Will the gold and silver plating tarnish over time?
No, the tarnish-resistant plating helps maintain their shine and prevents fading with proper care.

What size are the earrings?
The earrings have a sleek and lightweight design, perfect for all-day comfort. Exact dimensions are available in the product details.

Can I wear these earrings every day?
Absolutely! These earrings are designed for daily wear, offering a stylish and versatile touch to any outfit.

How should I care for my earrings?
To maintain their shine, avoid direct contact with water, perfume, and harsh chemicals. Store them in a dry place when not in use.

Do you offer returns or exchanges?
Yes! If you’re not completely satisfied, we offer hassle-free returns and exchanges within 30 days of purchase.

• Style: Classic & Timeless
• Designed for: Women
• Material: High-Quality Stainless Steel
• Shape/Pattern: Elegant Teardrop Design
• Metal Type: Tarnish-Resistant Stainless Steel
• Item Type: Earrings
• Category: Stud Earrings
• Jewelry Type: Fashion Jewelry